Marsanne - January 2021

We’re excited to kick off the new year with a new release, Practifi Marsanne.

Although challenging to cultivate, Marsanne grapes are pleasantly aromatic and full of flavor. As a result, this Rhone Valley native is known to create some of the most enjoyable white wines in the world. First, crisp citrus elements surprise the palate with a touch of acidity and then silky hints of pineapple, honeysuckle and caramel swirl together to create a delightful orchestra of flavors.

Similarly, Practifi Marsanne leaves nothing to be desired. With a wide range of product features and integration enhancements, there’s something for everyone to enjoy.

If you have any questions or would like to learn more, your Client Success Manager will be happy to help.

Release Highlights

Start and Track Processes from More Places

The Start a Process action has been enabled on several additional objects, allowing you to easily relate the Process to whatever specific aspect of the client or prospect it concerns, such as a particular asset or service, and then keep track of it from the new Processes tab on each record page.

• Supported objects and record types: Asset/Liability, Client Entity, Deal, Division, Financial Product, Individual Member, Service, Team Member (User)

• Where is the action available?

  • In the Salesforce action menu (where the Edit and Delete actions are located) on the Asset/Liability, Client Entity, Deal, Individual Member and Service record pages.

  • In the Processes & Tasks section menu on the Division, Financial Product and Team Member (User) record pages.

  • As a mass and row action in the Service and Deal record tables found on app pages in the Advisor, Management and Client Service apps.

•  Processes started for Individual Members and Client Entities are not rolled up to their Primary Entity, as they all share the same “Entity” lookup field on the Process record itself, so only one of them can be linked. However, the Tasks created by those Processes remain visible on the Primary Entity record page.

Convert Client Records into Documents Easily with Tear Sheets

Use the View Tear Sheet action to open a single-page summary of the record in a new subtab. Includes a Print button allowing you to keep a copy of the record as a physical document or a PDF file. Available from the orange action menu in the side pane on Prospect and Client record pages.

• What’s included in the tear sheet? Key Fields & Key Records from the Overview, fields from the Basics section, and all record tables included on the record page.

  • Fields are not grouped in field categories as they are in the Basics section itself, but they display in the same order.

• How are tear sheet inclusions managed? Stored as Component records - one each for clients, prospects and entities without a Client Stage - which include minimal JSON configuration within the record itself. Instead, they use Component Relations to link the tear sheet with existing Components so that configuration is reused.

•  Considerations

  • The tear sheet can currently be customized at a firm-wide level, but not on a per-user basis. To make changes to the tearsheet, edit the JSON configuration found on the Component record.

  • Fields captured in the Specifics section of the record page are not available in the Tear Sheet.

Scrub Unwanted Records from the System Thoroughly with Deep Delete

The Deep Delete action deletes not only the record itself, but any related Assets, Deals, Events, Liabilities, Processes, Relationships, Services and Tasks, giving you confidence that no orphaned records have been left taking up space in the background. Available on record pages for all households, organizations and individuals, as well as in row & mass action menus on record tables.

• To access the Deep Delete action, users need the “Practifi - Deep Delete” permission set to be assigned to them; if the action is unavailable to a user, check their assigned permissions.

• The permission set can be optionally assigned to one or more permission set groups, such as Super User or Administrator, to simplify the assignment process.

Reassign Records with Smarts and Speed Using Change Owner

The Change Owner action moves a household, organization or individual from one team member to another, with flexible reassignment options for related records. The action is processed asynchronously, meaning changes to record ownership are not instantaneous, but they typically appear within a minute of completing the action. Available on record pages for all households, organizations and individuals.

• What related records are reassigned? Household/organization members, active deals, assets & liabilities, open deals, open processes & open tasks. If a related record of one of these types is owned by the same User as the record itself, it will automatically be reassigned. If it’s owned by another User, it can be optionally reassigned using checkboxes.

• Use the “Keep existing team” checkbox to retain Servicing Team members during the ownership change, if desired.

•  If you try to reassign the records of an object which you don’t have access to, the action will still be allowed, but you’ll subsequently see an error message in the notification bell: “We've encountered an issue while reassigning the {Object Name} records related to {Entity Name}, which means you may not have permission to reassign them. Check with your system administrator for more information.”

Subtabs Bring New Power and Flexibility to Your Workspace

As you open related records within a workspace tab - for example, opening Task records from a client’s activity timeline - they now appear as subtabs below the workspace tab row, giving you the freedom to switch between related records, keep them open for future reference, or even use the “View as Workspace Tab” button to give them more breathing room. Easily perform tasks such as comparing details between household members, or referring to process notes when completing a task.

Other Features and Enhancements

Overall Experience

• The Files menu item has been added to the Advisor, Client Service, Management, Marketing, Team Member & Settings apps, providing one-click access to a library of all the files uploaded to your Practifi instance.

  • Includes several ways to navigate the library, including files uploaded or shared by you, recent files, those stored on external data sources (using Files Connect) and more.

  • Enables management of files using a folder structure, providing a familiar storage system for desktop users. Folders cannot be linked to records, however.

  • For more information on the Files page, consult this Salesforce Help article.

• General enhancements to the look and feel of our global navigation, including a redesigned app navigation menu to further distinguish it from workspace tabs.

Financials

• The Service lookup fields on Asset & Liability records have prefiltered search results to simplify the linking process, only displaying results that share a client with the Asset or Liability you’re editing.

Portals

• The record table and overview card component have been enabled for portals, providing the same feature set available to internal Practifi users to those logged into the portal.

  • Capable of displaying records related either to a portal user directly, or to their Primary Entity (if they’re a household or organization member).

  • Requires enablement as part of the Practifi Portals feature. Speak with your Client Success Manager to learn more about this feature.

Processes and Tasks

• The Service, Asset/Liability and Division lookup fields on Process records have prefiltered search results to simplify the linking process, only displaying results that share a prospect or client with the Process you’re editing.

Activities

• The Event Type field categorizes events to enable more powerful reporting. The field’s default values are Meeting, Webinar, Seminar and Annual Review.

Financials

• Relate assets and liabilities to Client Entities, as well as Primary Entities, using a new lookup field on the Asset/Liability object.

Financial Products

• Additional fields for Private Investments, Investment Minimum & Investor Eligibility, enable richer information capture for investment targets and approaches.

Record Tables, Pages and Actions

• The Reassign Owner action for Tasks is now available as a mass action on record pages. Use this action to reassign tasks at scale, such as when reassigning the tasks of a team member who’s ill or on vacation.