Understanding Missing Information Settings

Overview

Maintaining complete client data is essential for both regulatory compliance and delivering a high standard of client service. However, manually checking each record for gaps in critical information can be time-consuming and easy to overlook. The Missing Information field on Key Entity records addresses this challenge by consolidating outstanding data points into a single comma-separated list, giving your team a clear, immediate view of what still needs to be collected.

This article covers how Missing Information works in Practifi, how it is displayed across the platform, and how System Administrators can configure it to reflect your firm’s specific requirements.

• Viewing Missing Information
• Field Tracking 
  • Address Field Handling
• Configuration
• Customization Considerations

Viewing Missing Information

Missing information is summarized at the Key Entity level. Rather than surfacing on individual record pages, this information is displayed through the Missing Information tile on the Home Page of the Advisor, Client Service, Compliance, and Team Member apps. This means that for Households and Organizations, any information missing from a Primary Member or Spouse is captured and reflected in that tile, giving your team a centralized place to identify and act on data gaps without opening individual records.

The Missing Information tile is housed within the My Alerts & Exceptions tile row. System Administrators can control whether this tile row appears on each app’s Home Page by adding or removing it as needed. For guidance on managing tiles and tile rows in your organization, refer to the Adding and Removing Practifi Tiles article.

For example, consider the Feldman, Dirk and Anya household, where the Phone and State of Residence fields were missing from the Household record itself, Dirk was missing his Citizenship Status and Gender, and Anya was missing her SSN. The Missing Information field value seen on the Household record would be: “Phone, State of Residence (Household), Citizenship Status, Gender (Dirk), SSN (Anya)”.

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Field Tracking

The following fields are tracked by default:

• Households and Organizations: Email, Phone, Postal Address, State of Residence
• Individuals and Contacts: Birthdate, Citizenship Status, Employment Status, Gender, Postal Address, SSN

If any of the above fields are blank within a record, it will be flagged as missing information and displayed within the Missing Information field. It will also cause the Key Entity record to be displayed within the Missing Information tile on the Home Page of the Advisor, Client Service, Compliance, and Team Member apps.

These defaults are designed to cover the data points most commonly required for compliance purposes and effective client relationship management. System Administrators can adjust the tracked fields to align with your firm’s specific requirements. See the Configuration section below for instructions.

Address Field Handling

Please note the following when configuring Missing Information settings:

• If the Entity field is set to BillingAddress, the system will automatically recognize PersonMailingAddress. There is no need to explicitly include PersonMailingAddress in the settings.
• However, if BillingAddress is removed from the Entity field and an individual-specific address field (e.g., PersonMailingAddress) is specified instead, validation will be based on PersonMailingAddress rather than BillingAddress.

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Configuration 

System Administrators can update the tracked fields to reflect your firm’s data requirements. Fields are specified using their Salesforce API names, and the order in which they are listed determines the order in which they appear in the Missing Information field.

To configure Missing Information Settings:

1. Navigate to Salesforce Setup by selecting the cog icon in the upper right-hand corner and choosing Setup from the drop-down menu.

   

2. Use the Quick Find search bar on the left-hand side to search for and select Custom Settings.

   

3. Click Manage next to Missing Information Settings.

   

4. Click Edit to update the fields within this section using their API names. The order in which you enter them will be the order in which they are displayed in the Missing Information field.

   

5. Once the changes are made, click Save to finalize them.

Customization Considerations

The following items have been modified by this feature. If your firm has customized them, then you’ll need to either copy the changes into your customized version or switch to the default version and redo your changes.

• Tile row
  • Advisor, Client Service, Compliance & Team Member - My Alerts & Exceptions