Using the Schwab (OpenView Gateway) App Integration

Overview

The Schwab OpenView Gateway app allows users to open and track Schwab accounts directly within Practifi, keeping account work alongside the client records they relate to. This article outlines how to access these features from your Practifi organization. 

Please note: This functionality will not be available in your organization unless the integration is enabled.

• Accessing the Application
• Schwab OpenView Gateway Functionality
  • Using the Digital Account Open Feature
  • Tracking the Status of Digital Account Openings

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Accessing the Application

To access the Schwab app from within Practifi, complete the following steps: 

1. Log in to your Practifi instance using your Practifi credentials.

   

2. Within Practifi, click the App Launcher from the upper left-hand side of the Practifi Home page.

   

3. In the App Launcher menu, search for OpenView Gateway.

4. From the results, click OpenView Gateway to open the OpenView Gateway app.

   

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Schwab OpenView Gateway Functionality

The Schwab OpenView Gateway home page includes several buttons, each tied to a specific function within the app, such as clearing a synchronization log or opening a download report. This article highlights the functionality of the following buttons:

• Digital Account Open
• Track Digital Account Open Status

Using the Digital Account Open Feature

To open a new Schwab account from within Practifi, do the following:

1. Click the Digital Account Open button to open a new account. A request form opens in a new tab.

   

2. From the request form, enter the name of the client whose digital account you want to open, then click Search.

   Please note: All households matching the name you enter will appear in the search results, so be sure to select the correct household.

   

3. From the Select column, click the option button for the desired household. The contacts associated with the selected household are populated below.

   

4. Select the contact for whom you want to open the account. The contact's information appears in the Selected Contacts area.

   

5. At the bottom of the screen, click Review and Submit Account Open Request. A form is generated with the client's details prefilled, removing the need to re-enter information you already have in Practifi.

   

6. Confirm the details in the form, then click Submit Digital Account Open Request. A confirmation message opens.

   

Tracking the Status of Digital Account Openings

To track the status of a digital account opening from the Schwab OpenView Gateway app, click the Track Digital Account Open Status button.

Clicking this button redirects you to the Schwab Advisor Center, where you can track the status of digital account openings.